Service & Help

FAQ

Do you have questions about labels, folding boxes, tubes, package inserts or generally about printing, accounts or invoices? No problem! Here you will find answers. Just click on the topic you are interested in below. We are here for you.

Payment & invoice

General

  • Is it possible that I can receive my order without VAT?

Customers from an EU member state who have a valid VAT identification number do not have to pay 19% VAT for delivery from Germany to their country.

Questions under General

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