Service & Help

FAQ

Do you have questions about labels, folding boxes, tubes, package inserts or generally about printing, accounts or invoices? No problem! Here you will find answers. Just click on the topic you are interested in below. We are here for you.

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Most asked questions

  • I would like to save my online price calculation, how can I do this?

    At labelprint24 you have the possibility in every online product calculator to save your currently calculated product as a PDF file on your own computer at any time. Use the button "Offer by E-Mail" below the displayed price (on the right side of the screen).

  • What exactly is meant by a "die-cutting tool"?

    As soon as you order a product from us in your individual format, we need a "punching tool" to produce your desired product for you. For the first order, you will have to pay proportionate tooling costs. The amount of these tool costs depends on the ordered quantity, the material and the product format.

  • How many labels are supplied on a roll?

    You can freely select this information in the specific online product calculator. You can also conveniently determine the number of varieties and, in the last order step, the individual denominations per variety (optional).

  • Is there anything I need to pay attention to when creating PDFs?

    When exporting your print data, please make sure to select the PDF standard: PDF/X-4:2010, PDF/X-3:2003. Furthermore, restrictions and security settings of the PDF must be deactivated (i.e. the print file must not be password protected).

  • What do I have to consider when creating my print data?

    When creating your print-ready data you should consider our respective print data requirements.

  • Where does LABELPRINT24 deliver to?

    If you want to know which countries we deliver to, have a look at the delivery times for our products. By clicking on the name of a country you are interested in, you will see our different shipping options and how long the production and shipping time is in each case. If a country is not listed, you are welcome to contact our team of consultants to discuss this.

  • How much will my shipping costs be?

    For orders at "Labelprint24.com" the delivery within the online selectable countries is always 100% free of shipping costs. You only pay the price for the goods as shown in the specific online product calculator.

  • Can several products be ordered at the same time?

    At Labelprint24 you can have many different products conveniently sent to different delivery addresses within one order process. Simply put the goods into the shopping cart and carry out the ordering process step by step.

  • How can I request an individual offer?

    We strongly recommend that you enter the specifications you are familiar with into the corresponding online product calculator on our website. Then simply click on Customer Support and send us an informal inquiry. This way, the information you enter in the calculator will reach the right technical advisor directly. In this way we can contact you as quickly as possible and provide you with targeted advice. Alternatively, you can send us an enquiry to info@labelprint24.com (Please understand that we may have to wait a little longer this way). If you are interested in an inquiry for a larger order volume per year or if you would like to purchase several products from us as a system provider, please use the Premium Partner Form.

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