Our customers at the Heart of our Business
Product quality and customer satisfactionOur customers are at the heart of our business. The quality of our products is designed for total customer satisfaction and the continuous improvement of quality. The company is certified in accordance with DIN EN ISO 9001 (link to certificate) for our quality management processes. In order to generate and improve quality, we take great care at all stages of order processing to avoid errors and to rigorously eliminate sources of errors.
Business partnersOur dealings with suppliers and other companies is based on partnership. We believe in dealing fairly with our partners and work to counter bribery and corruption through transparency and by giving employees clear instructions.
Customer protectionAll data relating to your end customers and orders is of course kept strictly confidential.
If required, goods delivery is carried out in a completely neutral way and without mentioning our name. This saves you time-consuming re-packaging of goods.
We guarantee to you as the retailer that we will under no circumstances address your end customers directly.